1-800-458-4849

Customer Service

Contact us by phone, fax, mail or e-mail. Software Technical Support

Our product specialists have worked with parents, teachers and home educators for many years. Please don't hesitate to call if you have any questions about our products.

Better Grades & Higher Test Scores — Guaranteed!
We guarantee results or your money back. If you are not completely satisfied with your purchase from The Critical Thinking Co., or the academic results of your purchase from The Critical Thinking Co., we will gladly help you with an exchange, credit, or refund. We know our products deliver results and we stand behind them 100%.

Money-Back Guarantee
All of our products come with a 60-day money-back guarantee! If you are not completely satisfied with your purchase from The Critical Thinking Co., we will gladly help you with an exchange, credit, or refund.

Payment Methods

  • Prepaid Orders — Visa, Mastercard, Discover, check, or money order payable in U.S. funds. No C.O.D. orders.
  • Purchase Orders — We accept U.S. and Canadian purchase orders and written requests on school letterhead with an administrator's signature.

Return Policy
Returns (in resalable condition) must be made within 60 days of receipt. Shipping costs are not refundable unless the return is a result of our error. Please enclose a copy of your packaging slip and the Return Form, wrap the package securely and ship it via insured, prepaid U.S. MAIL or prepaid UPS to 1991 Sherman Ave. Suite 200, North Bend, OR 97459.

  • Damaged Products & Cartons

    • Save all products, packaging, and packing materials.
    • Contact our office immediately at 800-458-4849 or 541-982-4234 for further instructions.

For more specific information on returns and ordering, visit our Frequently Asked Questions page.

Free Technical Support
We are proud to provide all our customers with expert technical software support. Call us toll free 800.458.4849 with your questions ready, visit our easy-to-use Software Technical Support Database online, or email us your feedback.

Preview Policy (for schools & institutions)
Preview orders must be on a purchase order or letterhead with an authorized signature. Preview orders are invoiced, but a full credit will be issued if the product is returned in resalable condition within 30 days of receipt. Full version software demos are also available to schools, institutions, and companies.

Google Analytics Alternative