Common Issues on Windows® Operating
Systems
Installing
1. Nothing happens after the CD is put into the drive, cannot
install
2. Error message: "This program requires at least 3MB
of free virtual memory to run"
3. Error: "16-bit MS-DOS Subsystem"
4. Cannot install due to incompatibility with your 64-bit operating system
5. What is the TCTC AutoUpdater, and do I need it?
6. Where do I find my Activation Key?
Playing
7. Editor in Chief B2, version 3.0.0: Cannot select Conjunctions from the Grammar rules
8. The score is not correct at the end of an activity, or I cannot progress even though I should be able to; Game is not saving data
9. The text/font in the program is not displaying correctly
10. How are statistics and user data saved and how do I view
the report?
11. Cannot view the help manual on Windows 7/Vista
12. The Stats folder is hard to find and access
Details of Common Issues on Windows®
| Issue 1: |
Nothing happens after
the CD is put into the drive, cannot install |
| Description: |
Sometimes the installer file will not run automatically.
Starting the installer manually from the CD is a common way to run files
that otherwise do not automatically begin installation when you put the
CD in your disk drive. |
| Resolution: |
Run the installer manually.
1.) Go to and open "Computer" (XP users open
"My Computer")
2.) Right-click on the CD drive (often named for
the software title you are attempting to install)
3.) Left-click on "Open" (Vista/XP users select "Explore") from the menu.
4.) The contents of the CD will appear. You should see the
installer file located here, typically the file is titled "Setup"
or "Setup.exe." If you do not see the Setup file, open the folder titled "fscommand." Open/run the Setup file to begin installation.
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| Issue 2: |
Error message: "This
program requires at least 3MB of free virtual memory to run" (Version 2.0/1.12)
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| Description: |
Some programs use an older version of Macromedia Director that malfunctions
on systems with over 1 gigabyte of RAM, giving the error message: This
program requires at least 3MB of free virtual memory to run. Changing
with your virtual memory settings is not recommended, because adverse
effects can occur with other programs. There is a simple work-around to
bypass this component of the installation, and continue to install the
program. |
| Resolution: |
Bypass the autorun program and run the installer manually.
1.) Go to and open "Computer" (XP users open
"My Computer")
2.) Right-click on the CD drive (often named for
the software title you are attempting to install)
3.) Left-click on "Open" (Vista/XP users select "Explore") from the menu.
4.) The contents of the CD will appear. You should see the
installer file located here, typically the file is titled "Setup"
or "Setup.exe." If you do not see the Setup file, open the folder titled "fscommand." Open/run the Setup file to begin installation. |
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| Issue 3: |
Error: "16-bit MS-DOS
Subsystem" (Version 2.0/1.12) |
| Description: |
When attempting to install, an error message like above appears which states:
16-bit MS-DOS Subsystem
path to the installation file program
C:\Windows\System32\Autoexec.nt The system file is not suitable for running
MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate
the application.
This error occurs when the Windows system file Autoexec.nt becomes damaged.
Microsoft does not state how this file becomes damaged, but notes the
problem. More details |
| Resolution: |
Microsoft offers a solution with much complexity. We offer
a much simpler solution with the same results.
1.)Open "My Computer" and open the local disk C: drive (or drive
letter of the main hard drive where Windows is installed).
2.) Locate and
open the "Windows" folder.
3.) Locate and open the "repair"
folder. You should now be in this directory: C:\WINDOWS\repair.
4.) Right-click
on "autoexec.nt" and left-click on "Copy" from the
menu.
5.) Use the window's back button to go back into the "Windows"
folder.
6.) Locate and open the "system32" folder. You should now
be in this directory: C:\WINDOWS\system32.
7.) Go to the "Edit"
menu at the top, left of the window. Select "Paste" from the
menu.
Close the window and try to run the installer again. |
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| Issue 4: |
Cannot install due to incompatibility with your 64-bit operating system |
| Description: |
Installation fails and you receive an error message stating that the software is incompatible with your 64-bit operating system and to contact the software vendor to see if an upgrade is available. This means that you have an older version of the software that is incompatible with the 64-bit edition of the Windows operating system. |
| Resolution: |
We do have upgraded versions of the Editor in Chief series software. For information regarding the upgrade please contact Technical Support at 800-458-4849 x205. |
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| Issue 5: |
What is the TCTC AutoUpdater, and do I need it?
|
| Description: |
Our newly released versions of software have a new AutoUpdater feature that is installed with the program. The TCTCUpdater will check for new updates periodically and will install any new updates, fixes or patches that are released for the software. It is a good way to ensure that the software is current and up to date. During installation you will be able to choose the frequency that the TCTCUpdater will check for new updates. We highly recommend that you utilize the update feature. |
| Resolution: |
During installation, you may be prompted to allow the TCTCUpdater. Choose to allow or add the updater as an exception within the firewall. Please contact Technical Support with any further questions. |
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| Issue 6: |
Where do I find my Activation Key?
|
| Description: |
Our newly released versions of software will need to be activated before you can launch the software. After installation, when you first attempt to launch the software, you will be prompted to activate the software. You can activate the software online or over the phone. You will need to provide the Activation Key that is provided with the software. The Activation Key can be found at the top of the insert included inside of the packaging. |
| Resolution: |
Online activation is highly recommended as phone activation is only available during business hours. If you do not have an internet connection, please call 1-800-458-4849 to activate over the phone. Please contact Technical Support if you receive any errors during the online activation process.
Business Hours:
8am - 5pm (PST) Monday - Thursday
8am - 1pm (PST) Friday |
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| Issue 7: |
Editor in Chief B2, version 3.0.0: Cannot select Conjunctions from the Grammar rules |
| Description: |
Nothing happens when you click on the Conjunctions link from the Grammar rules, cannot access the Conjunction rules menu. This is a bug in Editor in Chief B2, version 3.0.0 only. |
| Resolution: |
A downloadable patch is available, below. Do not uninstall the previous version and close the Editor in Chief B2 program before installing the downloaded patch.
This patch is suggested for Editor in Chief B2, version 3.0.0 only.
Download Editor in Chief B2 Patch ~ Download size 34.8 MB
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| Issue 8: |
The score is not correct at the end of an activity, or I cannot progress even though I should be able to; Game is not saving data |
| Description: |
1. Once you logout of an activity and exit the game your scores are not saved when you log back into the game.
2. After completion of an activity your score shows 0 out of 0 correct and your overall score is 0% or a percentage less than what you expect to get and you cannot progress in the game. |
| Resolution: |
Check the "Local Storage" settings for Adobe Flash Player and set to unlimited. To do this, once you are logged into the game right click anywhere on the screen (be sure that the cursor is not on any of the buttons). A small menu will appear, click on the Settings tab at the bottom (folder icon), to view the Local Storage screen. Drag the marker on the line-grid all the way to the right so that it is set to Unlimited. Click the Close button.
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| Issue 9: |
The text/font in the program
is not displaying correctly (Version 2.0/1.12) |
| Description: |
Sometimes, depending on your current system's display settings,
the font may appear too small or too large for the screen/window. The
Editor in Chief program does not allow you to manually enlarge the window
frame or the text size from within the program. This problem is manageable
by altering your operating system's display properties. Most of the time
this can be adjusted to a way that can work for both your visual needs
on your operating system and for Editor in Chief. |
| Resolution: |
2 Options
1.) Editor in Chief requires a screen resolution of at least 800x600. We
recommend the screen resolution to be set between 800x600 and 1024x768
for the best results. To adjust the screen resolution, right-click on
the Desktop and left-click on "Properties" from the menu. Click
the Settings tab. Drag the slider bar to select a screen resolution. Click
the Apply button to view the changes temporarily and to see if it helps
the font display in Editor in Chief. (You must quit and re-open Editor
in Chief after changing screen resolutions to view the changes.) Click
the OK button if you are satisfied with the results.
2.) Editor in Chief recommends a system DPI setting of Normal size, 96
DPI. To adjust the DPI setting, right-click on the Desktop and left-click
on "Properties" from the menu. Click the Settings tab. Click
the "Advanced" button. Select "Normal Size (96 DPI)"
from the drop-down menu. Click the Apply button to view the changes temporarily
and to see if it helps the font display in Editor in Chief. (You must
quit and re-open Editor in Chief after changing dpi setting to view the
changes.) Click the OK button if you are satisfied with the results.
If you feel that general text sizes are too small with 96 DPI, try increasing
the system Font Size setting under the Appearance tab of the main Display
Properties window. If you feel that the general appearance of all items
on the system are too small (icons, font, graphics, etc.), try lowering
the screen resolution, described above in no. 1. |
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| Issue 10: |
How are statistics and
user data saved and how do I view the report? (Version 2.0/1.12) |
| Description: |
This program allows you to choose to save statistical information
and user progress to be viewed later. The program does not save this data
automatically. The user must setup the program to record data and then
must locate the file on the hard drive to view the report. How is this
done and where is the file located? |
| Resolution: |
Select option "Record Data" in the program. To
do this, open the Editor in Chief program and select to edit a document.
Locate and select the File menu in the top left-hand corner. Select "Setup"
from the menu. Check the "Record Data" checkbox and click the
OK button. You will be prompted to enter a three-digit initial. After
entering the initials, a data file is created on the computer with this
name as its title. Each time the user with this name plays, the data will
append to the same file name on the computer.
To view the data report, browse to and open the text file titled as the
three-digit initial (Ex: ABC.txt). This file is always located in the
original install directory. By default this directory is located here:
C:\Program Files\Editor in Chief*\Stats
*sometimes the program folder is titled by the acronym and includes the
level: Ex: "EIC A2" |
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| Issue 11: |
Cannot view the help manual
on Windows 7/Vista (Version 2.0/1.12) |
| Description: |
Windows 7/Vista displays an error when the help manual opens in Editor
in Chief software. Microsoft decided to develop Vista without the capability
to read common Win32 help file programs. All other Windows operating systems
previously supported Win32 help systems. When you attempt to open the
Help in the game, an error message appears describing the incompatibility.
More details |
| Resolution: |
Levels A1/A2 - Click Here
Levels B1/B2 - Click Here
Levels C1/C2 - Click Here
to view the help file online and to bookmark the help files for future
reference, if needed (add to Favorites). |
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| Issue 12: |
The Stats folder is hard
to find and access (Version 2.0/1.12) |
| Description: |
Since the statistics are stored in the program install directory,
it makes it inconvenient to always need to browse to and locate this folder
just to view the report. There are methods offered by Windows to allow
you to more easily access this folder and make it more convenient for
viewing. |
| Resolution: |
Create a shortcut to the Stats folder on your Desktop. Browse
to the Editor in Chief folder in the original install location. By default
this directory is located here:
C:\Program Files
Open the Editor in Chief folder for the level you have installed and are
working on. Sometimes the program folder is titled by the acronym and
includes the level: Ex: "EIC A2." Locate and right-click on
the "Stats" folder. Select "Send To..." and select
"Desktop (create shortcut)" from the menu. You will notice a
new file on the Desktop titled "Shortcut to Stats." You may
rename this shortcut to a title more relevant, such as "Editor in
Chief A2 Stats" or "EIC Stats" or any name of your choice.
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