Standard Support Service Agreement
The Critical Thinking Co.™
The services specified in this agreement will remain in force beginning on the effective date and ending on the expiration date of the license agreement. Licensor shall provide telephone and e-mail support during licensor's normal business hours, with the exception of licensor-recognized holidays. Telephone and e-mail support shall consist of troubleshooting operational issues. Upon notice from the licensee of a defect within the software product(s), licensor shall use reasonable efforts to correct or circumvent the defect in the version of the software product(s) in use by the licensee. However, licensor may instead reserve the right to make such correction in the most current version of the software product(s).
Licensor shall provide licensee with access to licensor's product downloads & support Internet site located at www.criticalthinking.com.
Licensor shall provide the following:
· Unlimited direct phone and email support
· Access to licensor's product downloads & support Internet site located at www.criticalthinking.com
All phone and e-mail correspondence will be with The Critical Thinking Co.'s technical support service agent.
Support Service Agreements
- Standard Support
- Platinum Support